1. Please be sure to review the emergency exit instructions posted on the inside of your guest room door upon your arrival.
2. While in your room, do double lock the room door, and be sure to use the safety latch.
3. Be sure to identify any callers through the door scope and keep the safety latch on when opening the door. Please do not admit unknown visitors into your room. When in doubt, please contact the Reception Desk.
4. Please refrain from acts that may cause fire.
5. Please do not use equipment for heating or cooking in the room.
6. Using the room for other than residential purpose without the prior approval of the Hotel is prohibited.
7. Please use all Hotel equipment or fixtures only at their provided spots and for the purpose designated for them. Please do not change the arrangement of the room to any great extent without prior approval of the Hotel.
8. Please do not place any article by the window that will blemish the appearance of the Hotel.
9. Please refrain from inviting visitors to your guest room after 10:00pm
10. Only registered Guests are allowed to stay in rooms.

1. When leaving your room, please be sure to lock the door and bring your key card with you (The Hotel has doors that automatically lock.)
2. When signing for bills at the Restaurant, Bar and other facilities, please show your room key to the personnel on duty, should they request it.

1. Bill can be settled upon departure at the Reception. In some cases, the Hotel may ask to settle the bill during the stay.
2. Advance deposits may be requested in certain instances upon arrival.
3. The Hotel will not make payment on behalf of Guests for substantial purchases of retail merchandise.
4. Other than traveler`s check, checks (personal checks) are not accepted as payment in the Hotel.

1. The Hotel does not accept for storing art works, antiques, jewelry or other valuable items.
2. Articles left behind without prior instructions from Guest will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
3. Articles held at the Hotel storage will be kept for one month. Articles kept more than period will be disposed without further notice.

1. Dogs, cats, birds and other animals or pets, without the prior approval of the Hotel.
2. Gunpowder, oils or other explosives of inflammables
3. Objects emitting a foul odor.
4. Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the laws of Japan. You are also kindly requested to refrain from
5. Ordering meals and drinks to be delivered from outside the Hotel.
6. Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other Guests within the Hotel.
7. Wearing bathrobe, pajamas and slippers which are provided for you, outside your room.
8. Distributing advertising or publicity materials or selling commodities within the Hotel, without the prior approval of the Hotel.
9. Taking photographs, films or video tapes for business purpose without the prior approval of the Hotel
10. For Non-Emergencies, do not enter facilities such as Emergency stairway, rooftop or the Fire Control Center.
11. Hotel property that is scratched or damaged in any way, either consciously or otherwise by Guest will be their full responsibility and liability.

Restaurant Terms of Use At Mercure Hida Takayama's restaurant, we have established the following terms of use to ensure that our customers can use it with peace of mind. When making a reservation or using the restaurant, please understand and comply with these terms, laws, and established customs in advance.

Operating Hours The restaurant's operating hours will be provided on the hotel's website. However, there may be temporary changes in operating hours or closures due to unavoidable circumstances. In such cases, we will notify you by an appropriate method.

Disclaimer Please be aware that we are not responsible for the following situations:

Damages incurred by customers due to food allergies, religious dietary restrictions, or other reasons that were not communicated to us in advance, and which arise from the products provided by the hotel.

Damages incurred by customers due to changes in the menu or tableware, etc., resulting from factors such as season, weather, or procurement.

Damages incurred by customers who consume takeout items after their expiration date.

Theft or loss of customers' belongings. (Please note that cash, valuables, perishables, and fragile items cannot be entrusted to us.)

Reservation and Cancellation Fees The hotel accepts reservations based on the situation at each restaurant. If a customer cancels or modifies their reservation, the following cancellation fees apply:

• For private or group reservations, the number of reserved guests will be confirmed the day before the reservation date.
• If the number of reserved guests decreases, cancellation fees for the reduced number of guests will be charged.

Prohibited Activities The following activities are strictly prohibited:

Bringing dogs, cats, birds, or other animals (except for guide dogs, hearing dogs, and service dogs).

Bringing flammable or combustible materials, as well as other hazardous substances.

Bringing items with strong odors.

Engaging in behavior that disrupts public order or causes inconvenience to other customers.

Moving or damaging the hotel's fixtures and equipment.

Using the facility for purposes other than its intended use without permission from the hotel.

Bringing in or consuming food and beverages from outside the restaurant (except when permitted by the hotel).

Taking away food items other than designated takeaway products.

Engaging in photography or recording activities that may cause inconvenience to other customers or using photos taken within the hotel for commercial purposes.

Any other acts prohibited by law.

Refusal of Use and Reservation Cancellation The hotel may refuse or cancel the use of the restaurant or reservations under the following circumstances:

In cases where the hotel's facilities cannot be used due to natural disasters, unforeseen events (including the spread of infectious diseases), facility malfunctions, or other unavoidable reasons.

If a customer falls into any of the following categories:

• Designated organized crime groups, designated organized crime group members, or related parties (hereinafter referred to as "organized crime groups, etc.") under the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991).
• Corporations or other organizations whose activities are controlled by organized crime groups, etc., or their members.
• Corporations or other organizations with officers who are members of organized crime groups, etc.
• Persons judged to be likely to engage in acts that violate laws or public morals.
• Persons suspected of having infectious diseases or contagious illnesses.

If a customer engages in behavior that significantly disturbs other customers during their stay.

If a customer engages in violent demands or requests that unreasonably exceed the hotel's capacity or scope.

If a customer violates these terms of use or the "Mercure Hida Takayama Rules."

Damage Compensation In the event that a customer causes damage such as soiling, damage, or breakage to carpets, walls, ceilings, fixtures, etc., during their use of the restaurant, compensation for the damage will be requested based on the extent of the damage.

If a customer incurs damage to clothing or injuries due to the hotel's negligence during the use of the restaurant, compensation for damages, such as laundry costs, will be provided based on the extent of the damage. However, such situations will only be subject to compensation if the customer reports them to the hotel at the time they occur.

Handling of Personal Information The handling of personal information will be in accordance with the Privacy Policy of Joint Corporation S Operations Hida Takayama.

For customers with food allergies

At Mercure Hotel Hida Takayama's restaurants, we prepare our meals with the best care and your safety as our top priority.

However, because various menus are prepared in the same kitchen with the same cooking equipment, and dishes are washed in the same washing machine, we cannot completely guarantee the possibility that allergens are not mixed in. 

We thank you for your understanding and enjoy the meal at your own.